How do I log a request for Support?

You are at this page because you have encountered a problem.

To get support for eOffice, please logon
to the Oxygen Helpdesk portal using the username & password provided by Oxygen.

For detailed instructions on how to use the Helpdesk for making requests or registering a fault please see the Helpdesk User Manual.

Important Notice:
Support for eOffice is defined in the Service Level Agreement provided at the time your company subscribed to the eOffice Service. Oxygen will investigate and diagnose all incidents registered on the Helpdesk Portal, however, the provision of support inclusive in your eOffice package is limited to issues directly associated with eOffice and not your local desktop or infrastructure (e.g. Internet connection failed). Support in this regard will be charged on a time and materials basis. Support time is calculated in half hour blocks. An initial 30 min charge will be levied for all incidents raised to cover the initial investigation and diagnosis. Any further time expended (where root cause is deemed not to be eOffice) will need authorisation from your company representative identified as signatory on the SLA.
Please refer to the SLA for fuller details of what levels of support are provided inclusive of your package.